What is VERGRs refund policy?
Coin purchases and subscription payments are final once delivered, like most digital goods, with two big exceptions: charges made in error (duplicates, unauthorised use) are refundable within 30 days via support, and if a paid stream you bought access to never happens, that purchase is refunded in full.
The general rule
Coins are delivered to your wallet instantly and can be spent instantly, so a Coin purchase is final once the Coins are credited, except where consumer-protection law in your country says otherwise. The same applies to subscription payments once the period has started.
When you DO get money back
- Erroneous charges: duplicates, charges credited to the wrong account, or charges made by someone using your payment method without permission. Contact support@vergr.app within 30 days and, once confirmed, the amount is refunded to your original payment method.
- Undelivered paid streams: if you bought access to a stream that the creator cancelled or never ran, that purchase is refunded in full. Once the broadcast has gone ahead, the purchase is final.
- Where the law requires it: statutory consumer rights always apply on top of this policy.
Subscriptions and creator payouts
- Subscriptions: cancel any time, you keep the benefits until the end of the period you paid for. No partial refunds for unused time.
- Payouts: once Vergr has sent a payout it cannot be recalled. Keep your payout details accurate.
