My payment will not go through, what do I do?

Most declined payments are the bank being cautious about a first-time merchant: approve the payment in your banking app or tell the bank to allow it, then retry. If it keeps failing, switch method: card, Apple Pay, instant bank transfer, and crypto are all available. Never file a chargeback for a payment that simply failed, nothing was taken.

Quick fixes

1. Complete the bank confirmation: if a verification popup from your bank appeared and was closed or timed out, the payment cancels itself. Retry and finish that step.
2. Check your banking app for a declined or blocked notification: approving it there usually whitelists future payments too.
3. Rule out the basics: enough funds, card not expired, billing details correct.
4. Try a different method: another card, Apple Pay, instant bank transfer, or cryptocurrency.

Still stuck?

Contact support@vergr.app with the time of the attempt and the method used. Support can see what the payment processor reported and tell you exactly why it was refused.

A failed payment means no money moved, at most a temporary hold that your bank releases on its own within a few days. If money DID leave and no Coins arrived, that is the situation covered in the linked article below.