How do disputes get resolved?

Open a dispute from the match screen and upload your evidence (screenshots, recordings). The payout freezes while a moderator reviews both sides and rules on the result. Contested calls escalate up the moderation chain, and prizes only ever move on a confirmed outcome, so a dispute can never be outrun by a payout.

The process

Dispute from the match screen, not the chat: arguing in chat does nothing mechanical, the dispute button is what freezes the payout.
Upload evidence: end-of-match screenshots, clips, or recordings. The scoreboard screenshot you took at the end of the game is exactly what this is for.
A moderator reviews both sides' evidence, the match data, and any referee notes, then rules.
Disagree with the ruling? Serious cases can escalate to senior moderators, and ultimately a commander-level review. Final decisions release or redirect the prize.

How to be on the winning side of disputes

Screenshot every result screen, every time. Ten seconds of habit wins disputes.
Play on your registered account with the details the tournament asked for, identity confusion is a top dispute cause.
Report problems immediately: a dispute opened right after the match reads very differently from one opened after the bracket moved on.
Never agree to "settle it privately": off-platform deals about results are match-fixing territory.

False disputes are not free: knowingly claiming a win you did not earn is result manipulation, a serious offence.