My video or clip will not play, what do I do?

Reload first: most playback failures are a one-off loading hiccup. If it persists, check your connection, then your browser: VERGR video plays best in an up-to-date Chrome, Edge, Firefox, or Safari, and very old browsers or webviews may not support the modern video format at all.

Work through these

1. Reload the page or reopen the app. A stalled player almost always recovers on a fresh load.
2. Check the connection: video needs more bandwidth than browsing. If other videos also stutter, it is the network, switch to wifi or wait out the congestion.
3. Try another video: if everything else plays, the specific clip may still be processing shortly after upload. Give it a couple of minutes.
4. Update your browser or the app: modern video needs a modern player. An out-of-date browser, or an old phone's built-in browser, may be unable to play it at all.
5. If you use aggressive ad-blocking or privacy extensions, try the video with them paused: some block the video delivery itself.

If it is YOUR upload that will not play

Give it a few minutes after uploading, then reload. If your upload still will not play for you or others after that, delete and re-upload it: an interrupted upload can leave a broken file behind.