My upload keeps failing, what do I do?

Check the file size against your plan first: 200 MB on Free, 1 GB on Lite, 5 GB on Pro. If the size is fine, it's almost always the connection, so try again on stronger Wi-Fi.

  1. Check the size. Phone videos easily go over 200 MB, so on Free this is the first thing to check. Trimming the video helps.
  2. Switch to Wi-Fi or move closer to the router, and try again.
  3. Try once more after reopening the app or reloading the page.

Phone app

In the phone app, posts upload in the background. A bar shows the progress, and Retry appears if it fails.

Desktop app, Website

Keep the page open until the upload finishes.