My balance looks wrong, what do I do?

Check your Wallet history first. Every coin you bought or spent is listed, and the missing amount is usually a membership, a stream entry or a tip you forgot. If something really looks wrong, contact support with its reference.

  • A membership renewed.
  • A boost or VP bonus you bought.
  • Free boost coins are shown separately from your other coins.
  • Money you earn as a creator isn't in your wallet. It's in Creator Studio.
  1. Reopen the Wallet so it shows the latest balance.
  2. Find the transaction that looks wrong and copy its reference.
  3. Open Settings, then Message support, and tell us what you expected and what you see.