My balance looks wrong, what do I do?

Open your wallet's transaction history before anything else: every Coin movement is recorded there, and nine times out of ten the "missing" amount is an auto-renewal, a stream pass, or a tip you forgot about. If a specific transaction genuinely looks wrong, contact support with its reference.

Check the history first

The wallet keeps a full ledger: Coin purchases, tips sent, paid stream access and membership renewals. Find the moment your balance changed and the line item will usually explain itself.

The usual suspects

• A creator membership auto-renewed: they renew every 30 days automatically until cancelled.
• Tip maths: sending a tip costs the full amount, and receiving one credits your revenue share of it. Both sides are itemised.
• A payout in transit: it has left the ledger but has not reached you yet.
• Coins are what you spend; your creator earnings are separate and live in Creator Studio.
• A scheduled payout that has not landed yet.

If it is genuinely wrong

1. Reload the app first: a stale screen can show an old number.
2. Note the transaction reference from the history line that looks wrong.
3. Email support@vergr.app with the reference, what you expected, and what you see. Balances are fully auditable, so discrepancies are checkable to the exact transaction.