My balance looks wrong, what do I do?
Check your Wallet history first. Every coin you bought or spent is listed, and the missing amount is usually a membership, a stream entry or a tip you forgot. If something really looks wrong, contact support with its reference.
- A membership renewed.
- A boost or VP bonus you bought.
- Free boost coins are shown separately from your other coins.
- Money you earn as a creator isn't in your wallet. It's in Creator Studio.
- Reopen the Wallet so it shows the latest balance.
- Find the transaction that looks wrong and copy its reference.
- Open Settings, then Message support, and tell us what you expected and what you see.