I forgot my wallet PIN, what do I do?

On the website, click Forgot your PIN? when it asks for your PIN. You confirm it is you, then set a new one. Your coins stay safe in the meantime.

Website

  1. When your wallet asks for your PIN, click Forgot your PIN?
  2. Confirm it is you with your password or Google.
  3. If you use two-factor sign-in on your wallet, enter a code from your authenticator app or one of your recovery codes.
  4. Choose a new 6-digit PIN and enter it again.

You'll get a notification that your PIN was reset. If it wasn't you, change your password and contact support straight away.

Phone app, Desktop app

Forgot your PIN? comes to the phone app and the desktop app with their next update. Until then, open Settings and choose Message support, or reset it on the website.

You can also email support@vergr.app from the email address on your account.